From 1st October 2025, all GP practices in the UK must follow new requirements set out in the GP contract. This means it will be easier for you to access appointments at Moor Green Lane Medical Centre.
Why this change is happening?
- The change is part of NHS England’s commitment to improving patient access.
- Contractual changes with the Government gp contracts.
- Many patients requests can be safely managed online.
- This avoids long waits on the phone and ensures appointments go to those most in need.
- The system, known as Total Triage, is already used successfully in many other practices across the UK.
What does this mean for you, as a patient of Moor Green Lane Medical Centre?
- Instead of phoning the practice directly, all non urgent requests for a GP must be made using an online triage form.
- The form can be completed on a smartphone, the NHS App, or our practice website. Here, you will provide details about your symptoms or admin request.
- A senior clinician will review your form and decide the most appropriate next step.
How will we respond?
After a request has been assessed, we will contact you to explain how your request will be managed. This may include:
- A face-to-face or telephone appointment with a GP or clinician (this may be booked via a self book link).
- Signposting you to a more suitable service.
- Providing healthcare advice or digital guidance without the need for you to come into practice.
Support for patients
- If you cannot access the form online, our reception team will still be available by phone to help guide you through completing online form.
How to help us help you
To make sure we can triage your request effectively, please provide:
- How long you’ve had your symptoms.
- The severity and impact on your daily life.
- Any treatment you’ve already tried.
- Only include one problem per form.
- Keep your phone, email, and text details up to date so we can contact you with your preferred method of contact in a timely manner.
Appointment types available
- Same day – for urgent requests.
- Within 1 week – for non-urgent needs.
- Within 2 weeks – for routine requests.
Out of hours
- Digital Triage is open Monday to Friday during our core hours which are 08:00 – 18:30.
- For advice when we are closed, please contact NHS 111, or call 999 in an emergency.
Message from your practice
Our patients are at the heart of everything we do. We want to ensure you feel supported as we move through this time of transition. These changes are as new for us as a practice, as they are new for you as our patients.