Online Services
Connect to your GP services online and save time. Quick, easy and secure. You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Triage
You can use Accurx service to contact us in order to avoid telephone queues
Contact us with Accurx or click on the image above
We will use Accurx to contact you easily, manage your care remotely and offer you the best patient experience possible.
Accurx Self – book
This enables us to invite you to self-book appointments for specific slot types such as smears or a particular blood test. By booking via the self book system, you will receive an appointment reminder which will also give you the option to cancel via a link.
Self book helps us to save time and improve access to care.
Accurx Patient Triage
Accurx Patient Triage runs alongside our phone system, giving you choice on how you contact us. This service is for non-urgent medical and admin requests. For all urgent concerns please visit ‘How to contact us’ for more information. We want to make sure patients are getting the advice they need at the right time from the right person the first time they contact the surgery.
You will be able to;
- Request a doctor’s note
- Request a fit (sick) note
- Ask questions or get an update on a referral
- Request your Repeat Prescription
- Follow-up on Test Results (Blood Test, Scans, etc.)
- Any other advice or information that is not medical related
- Access information about Self referrals
- Submit a non-urgent medical request
How do I use Patient Triage?
- Open this link or download the NHS app
- Select either admin or medical request
- Confirm this is a non-urgent request
- Write the request to the practice, giving as much information as possible
- Tell the practice how you want to be contacted
- Enter your details
- Press submit!
**If you download the NHS app you can submit a Patient Triage request within the app. You will also receive your reply via the app too**
**Did you know that you can save the link above and use it as many times as you want to**
How do I access the Triage forms?
There will be links on our website which you can access via a computer, your tablet or smartphone. Patients who have the NHS app will be able to access it through that.
What if I do not have access to the internet or struggle to complete forms?
This is an additional service that works alongside our current phone system and you will still be able to call the practice as you can do at the moment.
What should I do if my request is urgent?
If you need to book an on the day appointment, please wait on the telephone to get through to us. You will be asked a series of questions to help us Care Navigate you to the correct service or Clinician.
What if I don’t feel comfortable sharing information over the internet?
We will still be offering the same phone access or face to face contact with our patient advisors we are happy to help in the usual way
Please do not use Patient Triage for Urgent requests
Useful links
Patient Triage via NHS app
https://support.accurx.com/en/articles/6592599-patient-triage-nhs-app-patient-guide
Patient Triage patient guide
https://support.accurx.com/en/articles/5390855-patient-triage-patient-guide
Accurx for patients
https://support.accurx.com/en/collections/2279595-accurx-for-patients