To book an appointment you can call the surgery on 0121 444 5959 or request online using the NHS App, or via the Website. Alternatively, you can use Accurx service to contact us in order to avoid any telephone queues.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment, you can call us on 0121 444 5959.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable healthcare professional to help you. This could be a doctor, nurse, pharmacist, social prescriber or a member of the administration team.
Routine appointments
To request a routine appointment in advance, during opening times you can send us an Accurx request:
All routine Accurx requests would be responded within 2 working days
use your NHS account (through the NHS website or NHS App) or 0121 444 5959 to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation using the most appropriate method. This could be by:
phone
face to face at the surgery
a video call
text or email
Telephone consultations
If there are no routine appointments available, or if you wish to simply talk to a clinician , you will be offered a telephone call back from the duty clinician.
In this consultation, the clinician may be able to answer your questions and help to solve your problem. Alternatively they can book you an appointment for you to see the most appropriate member of the team.
Non urgent telephone consultations can also be requested with a clinician of your choice, though this should not be used for urgent problems.
Punctuality
We thank you for your patience when our staff are sometimes running late. This is often due to emergencies or patients taking longer than their allocated times.
We kindly ask all patients to arrive early for their appointment to avoid the need to rebook or wait until the end of the clinic. This helps ensure that surgeries run smoothly and all patients receive the time and attention they deserve.
Late arrivals will need to be discussed with the Practice Manager, and we may not be able to see you. Please allow plenty of time to arrive, especially during busy periods or when parking may be limited.
Patients who arrive on time will be seen in order of their appointment, unless clinical urgency requires otherwise.
Appointments by phone, video call, text, or email can sometimes be more flexible and may help you get the support you need sooner.
Cancelling or changing an appointment
To cancel your appointment:
use your NHS account (through the NHS website or NHS App)
use the Accurx service
phone us on 0121 444 5959 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call the BADGER service (Birmingham and District General practitioner Emergency Room) on 0300 555 9999.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs